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ISO-certified agency of the government reaps gains; shares the discipline

posted Feb 4, 2010, 11:53 PM by Leonard Flores   [ updated Feb 11, 2010, 12:15 AM by richelson manaois ]
Koronadal City (January 29, 2010) – “We commend the Department of Trade and Industry (DTI) for their visible pursuit to excellence, and to satisfy their clients in their day to day operation. For us in the consumer group, we are all the more inspired to do our part as SUPER consumers,” shared by Babes Rodriguez, President of Region 12 Federation of Consumer Organizations.

“Yes, the DTI in region 12 will continue to pursue excellence. Actually we are not satisfied despite the fact that we are already certified to ISO 9001:2000 last December 2008,” declared by DTI 12 Regional Director Ibrahim Guiamadel.

The DTI official explained that while their adopted mechanism of quality management system (QMS) standards is never perfect yet their efforts and resources are all geared towards continual improvement in the delivery of their services as a government agency. “Concretely, we have just transition from the old ISO 9001 version to the newest ISO 9001:2008 edition.”

The new standards still embrace the same principles, such as client-focus, leadership visibility, involvement of people, process-based style, system approach, continual improvement, factual method to decision making, and organization-supplier/provider mutual benefits, however, Director Guiamadel elaborated that the recent standards emphasize more on the process-based approach , effective and efficient management of resources, and achieving customer delight among the topmost priorities.

“Our ultimate desire with our QMS is to deliver better, faster and more efficient services to our clients.”

During its mandatory system’s surveillance audit conducted on November 2009, the Certification International Philippines (CIPI) has recommended for the DTI 12’s certification to the ISO 9001:2008 standards.

“With that milestone, we are glad to be distinguished to be among the first government agencies in the Philippines which were certified to this internationally-recognized quality management system standards,” according to Assistant Regional Director and at the same time the Quality Management Representative of DTI 12, Ms. Dorecita Delima.

“As such, we shall help build an environment for business to grow and for consumers to get value for money as we foster professionalism, integrity and competence among ourselves in DTI,” added by Delima, awarded recently as the DTI SPRINTS’ Best Manager for 2009.

As a result of ISO certification, the agency introduced various programs and projects pursuant to its mandates, and one of which is the Kaagapay Establishment Program, one conceptualized for the proactive compliance of business establishment to the various laws pertaining to senior citizens and persons with disabilities, which likewise got DTI SPRINTS Distinction: 2009 Most Innovative Idea Award for DTI Regional Operations and Development Group.

Directly related to QMS, the DTI 12 was awarded by the Philippine President, her Excellency Gloria Macapagal Arroyo, at the Malacanan Palace, Manila on December 10, 2009.

“The Government Quality Management Committee made the recognition possible and primarily because DTI 12 have installed a Quality Management System in compliance with Executive Order No. 605 s.2007,” according to Guiamadel.

Furthermore, as recognition of being a trail blaizer the DTI 12 was designated along with DTI 11, also ISO 9001-certified organization, to spearhead the establishment of quality management system in the entire DTI regional operations.

“To date, we were able to assist the regional operations and some DTI bureaus through the Technical Working Group which our office is an integral part of, to the extent that we are on top in the compliance of systemic requirements as well as coordinative works for the successful implementation of the system,” elaborated by Guiamadel, now the National DTI QMS Champion.

Earlier, DTI Undersecretary Merly Cruz has made a commitment to have the entire regional operations be certified to ISO 9001:2008 standards by the end of the year. “We will get a corporate certification and not only a number of our processes so that we could further enhance satisfaction of our clients.”