ISO-certified agency of the government reaps gains; shares the discipline

posted Feb 4, 2010, 11:53 PM by Leonard Flores   [ updated Feb 11, 2010, 12:15 AM by richelson manaois ]

Koronadal City (January 29, 2010) – “We commend the Department of Trade and Industry (DTI) for their visible pursuit to excellence, and to satisfy their clients in their day to day operation. For us in the consumer group, we are all the more inspired to do our part as SUPER consumers,” shared by Babes Rodriguez, President of Region 12 Federation of Consumer Organizations.

“Yes, the DTI in region 12 will continue to pursue excellence. Actually we are not satisfied despite the fact that we are already certified to ISO 9001:2000 last December 2008,” declared by DTI 12 Regional Director Ibrahim Guiamadel.

The DTI official explained that while their adopted mechanism of quality management system (QMS) standards is never perfect yet their efforts and resources are all geared towards continual improvement in the delivery of their services as a government agency. “Concretely, we have just transition from the old ISO 9001 version to the newest ISO 9001:2008 edition.”

The new standards still embrace the same principles, such as client-focus, leadership visibility, involvement of people, process-based style, system approach, continual improvement, factual method to decision making, and organization-supplier/provider mutual benefits, however, Director Guiamadel elaborated that the recent standards emphasize more on the process-based approach , effective and efficient management of resources, and achieving customer delight among the topmost priorities.

“Our ultimate desire with our QMS is to deliver better, faster and more efficient services to our clients.”

During its mandatory system’s surveillance audit conducted on November 2009, the Certification International Philippines (CIPI) has recommended for the DTI 12’s certification to the ISO 9001:2008 standards.

“With that milestone, we are glad to be distinguished to be among the first government agencies in the Philippines which were certified to this internationally-recognized quality management system standards,” according to Assistant Regional Director and at the same time the Quality Management Representative of DTI 12, Ms. Dorecita Delima.

“As such, we shall help build an environment for business to grow and for consumers to get value for money as we foster professionalism, integrity and competence among ourselves in DTI,” added by Delima, awarded recently as the DTI SPRINTS’ Best Manager for 2009.

As a result of ISO certification, the agency introduced various programs and projects pursuant to its mandates, and one of which is the Kaagapay Establishment Program, one conceptualized for the proactive compliance of business establishment to the various laws pertaining to senior citizens and persons with disabilities, which likewise got DTI SPRINTS Distinction: 2009 Most Innovative Idea Award for DTI Regional Operations and Development Group.

Directly related to QMS, the DTI 12 was awarded by the Philippine President, her Excellency Gloria Macapagal Arroyo, at the Malacanan Palace, Manila on December 10, 2009.

“The Government Quality Management Committee made the recognition possible and primarily because DTI 12 have installed a Quality Management System in compliance with Executive Order No. 605 s.2007,” according to Guiamadel.

Furthermore, as recognition of being a trail blaizer the DTI 12 was designated along with DTI 11, also ISO 9001-certified organization, to spearhead the establishment of quality management system in the entire DTI regional operations.

“To date, we were able to assist the regional operations and some DTI bureaus through the Technical Working Group which our office is an integral part of, to the extent that we are on top in the compliance of systemic requirements as well as coordinative works for the successful implementation of the system,” elaborated by Guiamadel, now the National DTI QMS Champion.

Earlier, DTI Undersecretary Merly Cruz has made a commitment to have the entire regional operations be certified to ISO 9001:2008 standards by the end of the year. “We will get a corporate certification and not only a number of our processes so that we could further enhance satisfaction of our clients.”

Gensan consumers install policy and advocacy representatives

posted Feb 4, 2010, 5:18 PM by Mina Perlas   [ updated Feb 4, 2010, 5:29 PM by Leonard Flores ]

General Santos City (February 03, 2010) - “Let’s give a chance to others”, ASUNCION V. RODRIGUEZ said during the election of General Santos City Consumer Welfare Council (GSC-CWCI) Inc., for a new set of officers at Phela Grande Hotel on Jan. 26, 2010. The incumbent President indeed wants to have someone to replace her position as President, “ung iba naman” she added, but after some more discussions, the members re-elected Asuncion V. Rodriguez as the president of the organization.

EVANGELINE DOCTOR, FE AGUSTINA BITONG, &, CARIDAD FELISELDA, were elected as Vice-President, Secretary, &, Treasurer respectively. The election was done through viva voce.


ENGR. ARNEL V. SAYCO, Caretaker of DTI-GSCO congratulated the new set of officers and assisted in the distribution of Identification Card (ID) to all the member of GSC-CWC Inc.

Thereafter, the officers and members of GSC-CWCI started to discuss their plan of activities for the whole year 2010. Among others, Orientation/ Seminar on Trade and Industry Laws together with other Consumer Protecting Agencies; Seminar on Consumer Rights and Responsibilities with the Barangay Officials and their constituents; Monitoring/ Enforcement of Trade and Industry Laws.

The program ended, but a challenge was left to the members to heartily accept the responsibilities that were given to them, to be a GOOD LEADER and a GOOD EXAMPLE on how to become a “SUPER CONSUMER”.

DTI reminds businessmen to apply licenses and accreditation

posted Jan 28, 2010, 8:36 PM by Leonard Flores

Kidapawan City (January 29, 2010) - "We would like to remind our clients to apply for renewals of their expired business name," announced by Director Anthony Bravo of DTI Cotabato Province Office.
The DTI official explained that business names registered to the DTI have only five years validity period.  This applies to both original or new business name applications and renewal of registration.
"We are also glad to inform the public that our discounted registration fee for business name registration is extended until June 30, 2010.  It means that all BN applicants shall only pay P150.00 and an additional P15.00 to cover the documentary stamp cost." 
As to other business licenses, DTI is calling all operators or owners of repair shops and service centers to have their establishment passed the accreditation process.  Chief Joyce Gascon, also of DTI North Cotabato, explained that repair centers should be accredited pursuant to Presidential Decree No. 1572.  "Accredited shops are assuring the public that they do have competent technicians, minimum required machines and equipments needed in the conduct of the business, and that they promise to undertake post-repair service such as insurance provision."
"Consumers on the other hand are assured of the best value for their money knowing that the centers or repair shops are accredited."  Hence, consumers are urge only to patronize accredited shops.  "If they don't they might be ended up filing a consumer complaint.  I believe we could avoid this inconveniences of undergoing legal proceedings by being responsible enough."
According to the DTI, they may file appropriate charges to those found violating the above regulations.
The DTI personnel also added that salesmen, retailers and manufacturers of fire extinguishers are likewise to register in the DTI Office annually.
On the other hand, real estate practioners (brokers, appraisers, consultants) are no longer under the DTI's regulatory power.  "Under the Real Estate Service Act of 2009, it is already the Securities and Exchange Commission (SEC) that has assumed jurisdiction," said Gascon.

DTI South Cotabato disposes confiscated goods

posted Jan 21, 2010, 12:51 AM by Leonard Flores   [ updated Jan 21, 2010, 1:05 AM ]

Koronadal City (January 21, 2010) - The local DTI office here completed today the adjudicatory procedure on disposing violative goods in front of the DTI Regional Office No. 12.
"In the presence of our resident auditor Norma Santos from the Commission on Audit, representative from the media, the consumer group, and the general public, we destroyed all the violative goods we have confiscated during our Product Standards (PS) Law enforcement operations last year," according to Provincial Director Flora P. Gabunales.
DTI conducted a series of PS enforcement activities last year.  Adjudication of cases followed.  Part of the resolution of the cases is the disposal of the violative goods.
"We are thankful also to the assistance extended to us by the engineering office of our provincial government," added by acting chief Elbert G. Capecio.  The LGU of South Cotabto provided the equipment steamroller which was used in the disposal.

CW12 Team plans for 2010

posted Jan 19, 2010, 4:36 PM by Leonard Flores   [ updated Jan 21, 2010, 1:00 AM ]

Koronadal City (January 20, 2010) - "We hope to complete our planning activities before the end of January," according to RD Ibrahim Guiamadel.
All the operational units of the DTI-12 are currently conducting planning sessions cum consultation with the stakeholders.  "We will evaluate the feasibility and implementation strategies of our targets on January 28," added by Guiamadel.
"We will also see the proposed budget.  We will try to be productive, efficient and effective in managing our resources.  So that in the end we can achieve our goal, which is satisfaction of our clients, both internal and external."

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